Tel :      01895 472829

Reg No: 538380

ACE APPLIANCE CENTRE PRIVACY NOTICE

 

CONTACT DETAILS

Ace Appliance Centre contact details for data protection purposes are as follows:

Ace Appliance Centre, 1 Willow Grove, Ruislip, HA4 6DG. Email: admin@aceappliancecentre.co.uk

 

PURPOSE OF THIS PRIVACY NOTICE

This Privacy Notice tells you what to expect when Ace Appliance Centre processes your personal information. It applies to information about our customers and tells you the purposes for which we may process your personal information and the legal basis for the processing.

 

WHY WE COLLECT AND STORE PERSONAL INFORMATION

Ace Appliance Centre collects, processes and stores your personal information to enable the business to operate efficiently, effectively and deliver the relevant services.

 

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Ace Appliance Centre’s legal reasons for processing your data is firstly consent of the data subject, whereby the customer has specifically disclosed their personal information to enable the company to carry out the services they require.

Secondly, the company may process your data for the purposes of legitimate interest pursued by the controller or a third party, such as carrying out works for landlords or managing agents.

Under the GDPR, consent is a legal basis for processing personal information. You can withdraw your consent at any time.

 

INFORMATION WE MAY HOLD ABOUT YOU AND HOW WE USE IT

We will only ask for personal information that is appropriate to enable us to deliver our services and we only use the information for the services you require. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact the ability for the company to provide some services to you.

The personal information we hold on our records may include:

Contact details for you including a name, address, telephone number and/or email address to enable us to communicate effectively with you and carry out our services.

Financial records about the amount of money you have paid us; any amount(s) outstanding and action taken to recover money you owe.

Certificates and warranties for works completed by the company or on behalf of the company which may contain your name, address, contact number and or email address.

This list is not exhaustive as we hold records of most contacts we have with you, or about you, such as text messages or emails regarding our services to you or your property and we process this information, so we can deliver services to you. Generally, the information we hold will have been provided by you on initial contact by phone, email or website enquiry regarding our services, but we may also hold information provided by third parties such as managing agents, where this is relevant to your enquiry or request.

 

HOW WE MANAGE YOUR PERSONAL INFORMATION

We process your personal information in accordance with the principles of GDPR and will treat your personal information lawfully, fairly and transparently. Your information will be collected and processed for a specified, explicit and legitimate purpose. The information requested and obtained will be adequate, relevant and limited to what is necessary for the company to carry out their services. The information will be stored securely and kept up-to-date, accurate and not held for longer than is necessary. Access to your personal information is restricted to authorised individuals on a strictly need to know basis.

 

HOW LONG WE WILL STORE YOUR PERSONAL INFORMATION FOR

We will only hold your records during the period of our relationship with you and for a set period afterwards to allow us to meet our legal obligations, including resolving any follow up issues between us or honouring your warranty period.

 

SHARING YOUR PERSONAL INFORMATION

Ace Appliance Centre staff have access to your personal information to enable their services to be provided and completed. The company does not share your information with third parties who are not relevant to the services we are providing. Reasons for sharing your data and third parties they may be shared with will include:

Legal necessity such as providing details of a property to a land lord or managing agent to report;

Providing the name, address and contact details of a resident to subcontractors or other agents providing services on Ace Appliance Centre’s behalf.

The company will not share your personal information with other third parties unless the following instances occur:

The company needs to comply with the law (e.g. the police, Inland Revenue, Council Tax Registration Officer, Social Security Fraud Act) or a court order or proceeding;

Where there is a clear health or safety risk to an individual, member of staff, member of the public, or other irregular behaviour that the company must report or investigate;

Financial misconduct such as fraud against the company or outstanding payments that cannot be resolved.

Any data that is shared by the company will be done so securely under the GDPR guidelines.

 

OUR WEBSITE

We do not use Cookies or Google analytics on our website to find out personal information. The only web-tracking implemented is through the website provider, which only details information such as the number of visitors to our site and landing pages. The personal data we do collect on the website is inputted by the customer themselves when they make an enquiry and is clearly shown.

 

YOUR GDPR RIGHTS

Under the GDPR, you have the right to ask us what personal information we hold about you, and to request a copy of your information. This request needs to be made in writing to the above office or email address, accompanied by proof of identify, such as a copy of your passport or driving licence.

We have one calendar month to provide you with the personal information you’ve requested. This will not generally include information that relates to your property such as the repairs or services provided, as this is not considered personal information.

If you need us to correct or amend the information we hold about you, you can let us know by contacting us at: Ace Appliance Centre, 1 Willow Grove, Ruilsip, HA4 6DG or admin@aceappliancecentre.co.uk

You also have the right to ask us to delete personal information we hold about you if the information is no longer necessary in relation to the GDPR conditions, such as you withdraw your consent. We can however refuse to erase your personal information where the personal information is still being processed under a legitimate GDPR circumstance, such as a legal obligation.

You have the right to require us to stop processing your personal information at any time. When processing is restricted, we can store the information, but not do anything with it. We must stop using the information unless we can prove a legitimate reason for the processing, which overrides your interests and rights.

The right to data portability allows us to obtain and reuse your personal data across different services. It allows us to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way. The right only applies to personal data you have provided to us where the reason we are relying on to use the information is either your consent or for the performance of a contract. It also only applies when processing is carried out by us using automated means.

 

FURTHER INFORMATION

The Information Commissioner (ICO) is an independent official body, and one of their primary functions is to administer the provisions of the GDPR. You can visit their website to learn more about the policy, understand your rights or make a complaint of misconduct concerning the GDPR. https://ico.org.uk/